calls.rip

Privacy Policy

Last updated: August 13, 2025

1. Introduction

Scrubscript LLC ("we," "our," or "us"), operating calls.rip, respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered calling service.

2. Information We Collect

Personal Information

When you register for calls.rip, we collect:

  • Email address
  • Phone number (verified through Twilio)
  • Password (stored in encrypted form)
  • Billing information (processed by Stripe)

Call Data

When you use our calling service, we collect:

  • Call scenarios (goals and context you provide)
  • Target phone numbers for outbound calls
  • Call transcripts and recordings
  • Call duration and status
  • AI-generated responses during calls

Usage Data

We automatically collect:

  • Number of calls made
  • Service usage patterns
  • Login timestamps
  • Feature usage statistics

3. How We Use Your Information

We use your information to:

  • Provide and maintain the calls.rip service
  • Process your subscription and payments
  • Verify your identity and phone number
  • Generate AI-powered voice calls based on your scenarios
  • Store and display your call history and transcripts
  • Send service-related communications
  • Improve our service and develop new features
  • Comply with legal obligations

4. Data Sharing and Third-Party Services

We share your data with the following third-party services to provide our service:

Twilio

  • Phone number verification
  • Call routing and telephony services
  • SMS verification codes

OpenAI

  • AI voice generation and conversation
  • Real-time speech processing
  • Call scenario execution

Stripe

  • Payment processing
  • Subscription management
  • Billing and invoicing

We do not sell, trade, or rent your personal information to third parties. We only share data as necessary to provide our service or as required by law.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Passwords are hashed using bcrypt encryption
  • Database access is restricted and secured
  • HTTPS encryption for all data transmission
  • JWT tokens stored in HTTP-only cookies
  • Regular security updates and monitoring

Your data is stored in our PostgreSQL database hosted on secure servers. Call recordings and transcripts are retained for your reference and service improvement.

6. Cookies

We use essential cookies to maintain your session and authentication status. These HTTP-only cookies are necessary for the service to function and cannot be disabled. We do not use tracking or advertising cookies.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account and data
  • Export your call transcripts
  • Opt-out of non-essential communications
  • Lodge a complaint with a supervisory authority

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion:

  • Personal information is deleted within 30 days
  • Call transcripts may be retained for legal compliance
  • Anonymized usage data may be retained for analytics
  • Billing records are retained as required by law

9. Children's Privacy

calls.rip is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through the service. Your continued use of calls.rip after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: privacy@calls.rip

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold. To exercise these rights, please contact us using the information above.